The Five Stages of Crisis Management

by prash on 15 Sep 2005

From the Opinion Journal: an interesting article on crisis management from former head of GE, jack welch:

The first stage of that pattern is denial. The problem isn’t that bad, the thinking usually goes, it can’t be, because bad things don’t happen here, to us.
The second is containment. This is the stage where people, including perfectly capable leaders, try to make the problem disappear by giving it to someone else to solve.
The third stage is shame-mongering, in which all parties with a stake in the problem enter into a frantic dance of self-defense, assigning blame and claiming credit.
Fourth comes blood on the floor. In just about every crisis, a high profile person pays with his job, and sometimes he takes a crowd with him.
In the fifth and final stage, the crisis gets fixed and, despite prophesies of permanent doom, life goes on, usually for the better.

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